Further Info
At Seaham Safety Services we pride ourselves on offering exceptional levels of service to all our clients, both companies and individuals. We will work alongside you to support and guide you in making an informed decision on any training or services you or your employees may require to maintain competency.
For businesses, the provision of safe working practices and upskilling of the workforce contribute to a high level of professionalism, builds a strong reputation and enhances your capacity to win more work. For individuals, this makes you a strong candidate to prospective employees.
What we offer
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A confidential, impartial and objective information and advice service, covering training courses and health & safety consultancy.
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Written information on all courses and services.
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Support during training courses to assist learning and personal development.
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Advice and services to enable candidates to study effectively if you have a disability or other specific requirement.
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Telephone / Internet services providing information, support and advice.
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A signposting and referral service to other providers and sources of information(if we are unable to offer the information or advice you require).
What can you expect from us?
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Friendly, professional and knowledgeable staff.
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We are happy to answer your enquiry by telephone or e-mail or to offer you an individual appointment.
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We will tailor our services to your needs.
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If we are unable to respond to your request immediately, a response to written correspondence will normally be sent within five working days.
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Where a response is required to a telephone call we will reply within two working days.
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We will acknowledge or reply to your e-mails within three working days.
What do we expect from you?
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As much relevant and correct information as you have in order that we can answer your enquiry fully.
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Prompt contact if you have any questions or concerns about our courses or services.
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To attend all meetings, which have been agreed and arranged with our employees on time.
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Let us know if you need to cancel or re-schedule.
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To be honest and open with us, and work towards meeting your agreed aims.
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To treat our employees with respect.
Confidentiality
In order to provide the best possible service we keep a record of your company / personal details and your contact with us. This record can only be accessed by authorised employees or representatives who need to see this information as part of their work.
Equal Opportunities
We welcome enquiries from all people regardless of age, ethnic origin, disability, gender, marital status, background or religion. We are committed to the aim of offering equality of opportunity to all.
Feedback, Comments and Complaints
To help us continuously improve our service and address a wide range of client needs, we value your suggestions, comments, or complaints (this maybe anonymous if preferred). If you wish to comment this service, or to make a complaint, relevant forms will be provided upon request. Our complaints procedure explains clearly how complaints should be made and how these and any unresolved issues are dealt with. All complaints are dealt with in the strictest confidence.
Data Protection
Seaham Safety Services Ltd complies with the requirements of the Data Protection Act 1998.
Useful Links
Click on the links below for further information on:
If you have any queries and would like to speak to us directly please see the contact us page.